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Kebbi customers deny KEDCO’s claim that it meets only 27% monthly revenue target

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By: Abdullahi Faruk, Birnin Kebbi

 

Customers of Kaduna Electricity Distribution Company (KEDCO) in Kebbi have debunked claim by the company that it was generating only 27 per cent of its monthly revenue target.

The customers made this known in a letter by a group, “concerned citizens”, addressed to the Area Manager, KEDCO, Birnin Kebbi singed by Musa Bala and M. B. Bello and made a copy available to Journalists in Birnin Kebbi

It noted that the letter followed an independent survey conducted to identify electricity consumers who were paying their bills, adding that the survey covered a random sample of 458 consumers in eight Distribution Transformers ( DTS) from Nasarawa II, Feeder, Birnin Kebbi.

“On Kaduna Electric’s claim that consumers pay only 27 per cent of their bills, we took up the challenge even though it is not our duty to ascertain who are paying their bills in the community, and device a way to improve on their payment, as and when due.

“The result indicated that electricity consumers are up and doing, satisfactorily paying their bills as against the claim by KAEDCO.

“It is interesting to note that the survey was carried out by Concerned Citizens, Nasarawa II, Birnin Kebbi. To buttress our assertion that people are paying their bills, we have provided the random sample survey as evidence collected from households.

“All this, is as a result of general outcry and complaints from members of the public about frequent electricity outages in Birnin Kebbi and its environs,” it noted.

The letter said that customers in Birnin Kebbi and its environs were disgusted by the incessant epileptic electric power supply, hence the decision to confront the service providers, KEDCO in its despicable service to the customers.

“In particular, we bitterly objected to KEDCO’s practice of arbitrarily delineating consumers into Bands (i.e. band A, B, C and D) to illegally cut each category’s normal supply into certain long hours of darkness causing long sufferings and hardships, especially now, without any regard to the consumers.

“In addition, this long power cuts are carried out without any due reflection or compensation in the consumers regular bills. This is a violation of our rights,” it said.

The letter advised KEDCO to study and investigate officers in their payroll, who were collecting money from customers without remitting into official company’s accounts, saying, “you should look inward rather than punishing helpless consumers.”

It therefore rejected the company’s arbitrary practice, as there was no law that subjected a paying consumer to be punished due to default of another consumer.

The letter attributed the careless measures with total disregard to the customers to the unparalleled monopoly the company was enjoying.

It advised that the monopoly must be broken to allow for efficient service delivery as well as ensuring customer protection and satisfaction.

The letter, however, expressed readiness to work hand-in-hand with the company to improve payment generation from the consumers provided that power supply would be improved.

When contacted for comment, Mr Is’haq Is’haq-Gwamna, the Manager, Kebbi Central Area Office refused to respond to several phone calls, however, a reliable source at the office confirmed receipt of the letter, assuring that it was being attended to.

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